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You don't exactly hear from Burt Flickinger. He radios in. Usually you can feel the clack-clack of a train or the hermetic compression of an airplane cabin as he downloads the latest.
 Then again, you just might lose him entirely as he attempts to make contact from his car as he wends his way to and from Manhattan along Interstate 95.
Rest assured -- Burt always has something to say, and never fails to phrase it in his own inimitable style. Usually this involves an astounding level of detail about whatever topic is at hand. The global implications of the latest supermarket merger? The prospects of survival for the top ten mass merchandise retailers? The price of a 8.2 ounce tube of regular Crest at CVS? The home phone numbers of his "outstanding" professors from Cornell and St. Josephs?
Just ask Burt and you will have your answer -- without hesitation, right off the top of his head, in multiple layers. A whole lot of knowledge -- and understanding -- happening there.
Regular readers of the business and marketing trade press will no doubt recognize Burt's name as an oft-quoted industry expert. What the world-at-large may not realize is that his expertise is at least partly genetic. S.M. Flickinger, his great-grandfather, introduced the first branded tuna fish in the U.S. and was the first to create vertically and horizontally integrated manufacturing systems for retailers and wholesalers.
Burt is actually Burt III. His grandfather, Burt Flickinger I, pioneered -- and gave away -- the idea of retailer franchising. Burt II led the rise of the family wholesaling business, S.M. Flickinger Co., into America's third-largest largest food supplier, before selling the enterprise to Scrivner Inc. in 1984.
Burt III, however, empatically notes that's not just the Burts that make the Flickinger family what it is -- and that it's the Flickinger women, especially. His mother, Dr. Bonnie Flickinger, is a professor of psycho-linguistics, and has translated transcripts of everything from the Nazi war crimes trials to the Olympics. His sister, Molly Ford, was a charter officer of Infoseek and V.P. of business development for America on Line.
His other sister, Catherine, directs development for the Baird Foundation and is on two university boards. His wife, also named Catherine, is senior vice president and general counsel of Hachette, the world's largest magazine company, and was the late John F. Kennedy Jr.'s lawyer at GeorgeMagazine. Oh, yes, and his grandmother, Violet, was a teacher, artist, writer and president of American Penwomen.
Both of my grandfathers were like second fathers. They spent a lot of time teaching me history, taking me out to the battlefields and the forts, and pointing out how it all applies to business strategy.
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All of that family energy -- not to mention Burts numbers one and two -- are tough company for Burt III to join -- but he's doing a hell of a job carrying on the family tradition. Among other things, he has worked extensively in strategic business planning and development, consumer management and co-marketing, retail channel strategy, merger and acquisition assessment, regional and national brand expansion, competitive assessment, credit card strategy, electronic and in-store marketing, and new product initiatives.
Catch your breath. Okay. Right now Burt's a managing director at Reach Marketing, a leader in combining the strategic business efforts of manufacturers and retailers. He is concurrently director of the Retail Strategy Group at Long, Haymes Carr, an Interpublic agency. And he's an adjunct professor of marketing and retailing at Cornell University and St. Joseph's University Academy of Retailing and Marketing.
Previously Burt was with Price Waterhouse's Management Horizon's Consulting Practice, ATKearny Worldwide, Booz, Allen and Hamilton and Glendinning International. He also served as U.S. Eastern national accounts sales manager for Procter & Gamble.
Those who know Burt best sometimes refer to him as the "Columbo of Consulting." Typically clad in a "vintage" raincoat (he claims he never takes it off because he's afraid he'll leave it behind), cigarette embers glowing, he runs the road in his old Volvo, relentlessly divining clues and evidence of innovation in retail.
Burt's rarely seen without two or three litre bottles of Evian water in tow, as well as his trusty stack of several hundred overhead slides containing everything anyone could ever possibly need to know about retailing in America -- and the world -- today. But it was retail consolidation -- on the global stage -- that was on Burt-the-third's mind when we caught up with him, live and in color.
And keep an eye on the next generation! "Make sure you mention my two sons, David and Nicholas," Burt exclaims. "They've sacrificed a lot in visiting over a thousand stores each over the last ten years!"

The top 25 retailers control about 60% of the retail sales volume in the world and account for about 20% of spending on consumer marketing. That's going to grow geometrically. If you look at the top 25 retailers, 16 or 17 of the top 25 are either U.S. headquartered or concentrate significant decision-making in the United States. That means that the U.S., led by Wal-Mart, is going to have a significant influence on global retail.
This is almost like Yogi Bera's "deja vu all over again." Sixty years ago -- pre- World War II -- every one of the major industrialized nations had a colonial empire. Now every one of those same nations has a colonial empire -- only it's retailing instead of a military-industrial complex. Japan is a global exporter of retailing. France is the biggest global exporter of retailing in Europe, followed closely by the Germans, and then the English. Australia exports global retailing. The U.S. has its own colonial empire, led by Wal-Mart.
We are trying to get retailers around the country to put healing, recovery and spirituality centers in their stores for children and women who have been sexually and physically abused, are victims of domestic violence and substance abuse.
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With the exception of some players in Spain and Portugal that also had their own colonial empires pre-World War II, the list stops there. So you've got players in seven major industrialized countries controlling about 70% of the international chain business.
I've spoken with the CEO's and CFOs of most of the major players in Japan and Asia, Europe and North America in the last eight months. Without exception, all of them have their checkbooks out. Rather than building new stores, they want to acquire chains in other countries because that's the fastest way to grow and export their global retailing.
One of the things driving globalization is that in each country, particularly France and Germany, legislation has been passed in the last year that says you can't build new stores, or you can't build big-box stores. Everybody is racing to acquire other chains in their own countries and then acquire chains that have operations internationally.
It's Wal-mart, versus the major players in Germany -- Makro, Metro Kauhof, Horton and Haub-Tengelmann -- to see who is going to control retailing in Germany. In France it's who's going to get bought next because major players in France -- Promodes, Carrefour, Pepe Le Peu -- are all exporting retailing really aggressively. In England, where you can't get 7-12 acre sites to build, a lot of the chains are going international. J. Sainsbury and Marks & Spencer are both looking overseas for growth. In Japan, the globalization trend is even more pronounced than in the U.K. There's no available land, so Justco, et. al., are all going overseas to grow.
A lot of the growth, surprisingly, is being funded by the Philip Morrises and the Frito-Lays and the P&G's. That's because they have to figure out how to market to the consumer in Beijing versus Shanghai or Macao, where one group speaks Cantonese, while another speaks Mandarin. There are all of these cultural nuances that U.S. packaged goods marketers don't understand.
These manufacturers have figured out that the retail chain can be the conduit to the consumer. If P&G wants to beat Frito globally, they have to become number one in about twelve, major industrialized countries that are politically stable. To do that, there are about 15 global retailers for which they need to become the preferred suppliers. They have calculated that they can have the retail trade there to protect them versus their competitors in their race to get to the consumer first.
It's really hard to get retailers and manufacturers to get behind spirituality sections in their stores because no one wants to touch rape, incest, domestic violence, child and sexual abuse and substance abuse. But somebody needs to take a stand.
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P&G is being very effective that way. Frito-Lay is now trying to borrow and build on that Px strategy. Unilever and Nestle are also looking for global alliances. The manufacturers that are going to win with Wal-Mart are those that are ready to help them be more successful as a global retailer. Wal-Mart, as a global retailer, will help manufacturers be better marketers in countries where they want to extend their brand franchises.
The second tier of international retailers that's emerging is probably going to be one of the major drug chains.
It will be probably either CVS or Walgreens starting in Europe, possibly Rite-Aid. And then the other tier of great international retailing is going to be done in the hardlines consumer durable goods category with Home Depot going international, and Staples and Office Depot taking office specialty retail international. Price/Costco is also a great international retailer. Toys R Us is a great international retailer.
The supermarket retailers with U.S. operations that are also worldwide include Ahold -- which is the whole Stop & Shop, Edwards, Tops, Bi-Lo, Giant, Pathmark, BKwik, Wilson Farms -- will be the number one supermarket or food retailer worldwide with significant operations in every major continent with the exception of Africa and Australia. The other retailers that are U.S. based with strong worldwide operations are Food Lion, through their International parent, Delhaize, in Belgium and Kings, in New Jersey, through their parent Marks & Spencer, as well as Shaw's and Star Market, through their parent, J. Sainsbury. in the U.K.
Globalization also has major implications for the development of retailer store brands. Overall, you have a bi-polar split, in that European retailers, led by the retailers in the U.K., are brilliant brand marketers, whereas the retailers in Asia are not good marketers. Then you have a bi-border split in North America, where the Canadians are really becoming excellent brand marketers at retail and the Americans and Mexicans are not.
Over the years I worked with a lot of jazz legends -- Duke Ellington, Count Basie, Lionel Hampton. As a group they were the nicest, most soulful and spiritual people that I ever met. But the people on the business side of music were the most dishonest, dirty dogs I ever met.
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Most of the major retailers headquartered in the U.K. will invest at least $50 million (U.S.) in research and development to create completely unique brands. Maybe apparel brands, maybe consumables. In addition to spending $50 million in Rx, each retailer will spend anywhere from $24-$50 million in consumer communication and really drive those brands. The development of those brands will go all the way down to retail. Canadians borrowed and built on that model.
In the U.S., at least in the consumable industry, there used to be legislation that my great-grandfather and grandfather developed when A&P was complaining that they were the only ones who should be allowed to have national brands. This was an FTC guideline stipulating that each retailer on the consumable side would be able to have its own brand but that a minimum of 3% would have to be spent on marketing that brand directly to the consumer.
In the last few years, most of the retailers have gotten around that FTC guideline and have put together in-house marketing and buying groups. They've taken that 3% and dropped it directly to the bottom line. They have close to zero marketing in consumer advertising spending on private brands.
Because the retailers in the U.S. are so greedy, outside of the apparel channel, they haven't done anything to build the consumable side of the business. There have been exceptions, but the exceptions have really been based on the Canadian model. So, President's Choice has been a big success in the U.S., but it came out of Western Loblaw Group in Canada.
More recently, Ahold decided to drop President's Choice in the balance of their stores. That's nuts, because they're replacing it with Sensational. I've spoken with people who have Sensational in their stores and they say, correctly, that the packaging is poor -- the content is good but the presentation is not sensational. There's no advertising. There's no identification with the store, or with a premium or super-premium consumer segment.
In creating their own brands -- Gap excepted -- Americans continue to make mistake after mistake and are too insipid to study the globe to identify best practices in developing retail brands. So, in the absence of knowledge and learning and applying principles that have worked elsewhere, retail brands will continue to be sold on a lowest common denominator brand in the U.S. That's the retailer's tragic flaw and the branded manufacturer's built-in advantage in the short term.
I dedicate all my presentations to Dr. Wendell Earle of Cornell because he convinced me to stay out of the music business and give marketing and retailing a shot instead. He was a huge influence on me.
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Retail globalization unfortunately is going to catalyze a record number of bankruptcies, both on U.S. and on foreign soil. You'll see a whole series of filings in most major channels. The problem is they can't compete, don't have the money to reinvest in assortment and in developing stores that consumers want to shop in.
Just in the mass channel alone, five of the top ten have already gone through bankruptcy proceedings again. It's almost like the toy channel, where two of the top three had to file a couple of times. That's what's going to happen in the mass channel. In the supermarket channel you'll see record-setting numbers of bankruptcies both on the chain and wholesale sides.
Ultimately, it's almost planned obsolescence -- two generations of bad management, maximizing personal bonuses and not reinvesting in the business. They're competing against Wal-Mart, which is constantly reinvesting in the business. Unfortunately, a lot of major retailers won't be left standing.
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